Frontline Training Consultants has been in the business of assisting organisations with the challenging task of Customer Management for over 30 years. With a blue chip client base, covering a wide range of industries, we’re very familiar with the challenges that customer facing staff have to cope with and have seen firsthand the impact that the era of Covid-19 has had on their health, job satisfaction and commitment to customer facing roles. The ‘Great Resignation’ is the very real result of that impact.
To help address this, we’ve recently developed an online, 7 session, ‘Customer Management for the ‘New Normal’ course specifically designed to support direct customer contact staff to manage even the most challenging customers and situations.
This course helps people to feel a sense of empowerment and to understand that they are not victims to customer behaviour. We concentrate on putting every customer contact person in the driver’s seat – with the right skills, every person can feel empowered and confident to manage any situation, no matter how challenging the customer’s behaviour might be.
Our objective is to make these skills accessible to as many people as possible to support them in their challenging, and sometimes thankless, task of dealing with customers. The online course is therefore cost effective and very simple to implement.
The ‘Customer Management for the ‘New Normal’ is the first in a series of online courses that will be released over the coming months, with our focus on assisting customer facing staff to adjust to and flourish in this rapidly changing and evolving 'new normal' environment, both personally and professionally.
The ‘Customer Management for the ‘New Normal’ is the first in a series of online courses that will be released over the coming months, with our focus on assisting customer facing staff to adjust to and flourish in this rapidly changing and evolving 'new normal' environment, both personally and professionally.
Frontline is an industry leading specialist in customer interaction and management training with over thirty years experience in prestige automotive, retail, industrial, heavy transport and public sector markets with blue chip companies and major service suppliers.
Frontline
specialises in refining the customer experience to drive customer retention,
satisfaction and brand development. We focus on understanding customers' needs,
engineering effective solutions and training staff to deliver best practice
customer service in industries where the customer experience is key to success.
Louise Curran is the Founder and CEO of Frontline Training Consultants and is renowned for her ability to develop the true potential of individuals and groups through both structure and ad-hoc coaching programs.
These programs are personally delivered by Louise.
For more information on these programs contact Louise directly here